ensono · Chennai, India
ABOUT US Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. Job Summary Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service. Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional sup …truncated… Subsystems (JES, IMS, DB2) Create and/or manage Incident & Request tickets Provide client reporting (Batch) Ad hoc job Scheduling Printing Support / Schedule restores / Project work Break-fix support / Application Startup/Shutdown Soft Skills Excellent oral / written communication, interpersonal and time-management skills. • Ability to work in a flexible, team-oriented and constantly changing environment. • Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision. • Ability to support and help the senior team members in correction of production incidents. • Good technical writing and documentation skills and willingness to adequately document all work performed. Shift Timing- 247 Rotational Shift We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV…
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