BMC Software · United States
Skills: Accessibility, Figma
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This role can be based remotely in United States
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BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
About the Role
We are looking for a Lead UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands-on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi-autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission-critical systems.
Key Responsibilities
Agentic Experience Design (core focus)
Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes. Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users. Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces. Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions. Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise exp …truncated……
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