midihealth · San Francisco Bay Area (Hybrid)
📍 Hybrid Preferred , Palo Alto or San Francisco (2 days/week in office) Reports to: VP Product, Patient Experience Job Type: Full-time W2 The Role Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi. Our goal is to be a patient’s healthcare home, supporting more of her care needs both in and outside of telehealth visits. This role will shape the journey from the first visit and onward: how patients stay engaged, return for follow-up care, and discover the other ways Midi can support them. You will set the roadmap and work with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and more to ship experiences that are trusted, empathetic, and measurably improve patient engagement and retention. What You’ll Do Own the Patient Experience Roadmap: Define the vision and roadmap for the web experience patients use across their care journey, from onboarding and visit preparation through follow-up care and long-term support. Set clear targets for engagement and retention, and prioritize the bets most likely to reach them. Extend Care Beyond the Visit: Identify and build the touchpoints that help patients get more of their care needs met with Midi, in and outside of telehealth visits, such as follow-up care, ongoing treatment support, and access to additional services. Understand & Improve the Patient Journey: Combine patient research, feedback, and funnel and cohort analysis to find where patients disengage or run into friction, then run experiments and ship improvements that build trust and keep patients coming back. Cross-Functional Leadership: Serve as the product lead for patient experience, partnering closely with Clinical Operations , Lifecycle Marketing , Data , Engineering , and Design , and with other teams across Midi as needed. You will lead through influence, building shared goals and making tradeoffs clear across your cross-functional team. Requiremen…
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