nice · USA - Atlanta, GA
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Manager, Project Management – Public Safety About the Role As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions. You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond. How You Will Make an Impact • Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required) • Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations • Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team • Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution • Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements • Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking • Guide escalation management and ensure projects meet quality, timeline, and budget commitments • Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting What We’re Looking For • Bachelor’s degree in Project Management, Information Systems, Computer Science, or related fi …truncated… mbers’ well-being and growth…
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