nice · USA - Atlanta, GA
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Project Manager (PM) is a customer-facing position, driving the deployment of the NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live operation. The PM works with and is supported by Solution Architects, Trainers, Support, R&D, and Value Realization staff at appropriate stages of the project. How will you make an impact? • Managing multiple, parallel projects through solution delivery using formal project planning techniques, including customer meetings, project plans, and action trackers. • Assisting the customers in understanding the decisions they need to make and their responsibilities in ensuring project success • Using formal project planning/management applications and tools such as GANTT charts; defines and manages timelines, actions and activities; and understands the critical path of a project • Ensuring project documentation is completed by all parties. • Providing daily direction, motivation, and support to project team. • Facilitating discussion of technical aspects of solution with the customer, solution architect and other stakeholders, ensuring a timely resolution of any issues or unexpected events. • Planning project contingencies and anticipates variations that may affect resources, successful implementation, and revenue recognition. • Identifying and categorizing acceptable levels of risk and potential impact of risk factors. • Managing customer escalations and raises issues internally to avoid or mitigate customer escalations. • Acting as liaison wi …truncated… ntation requirements. •…
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