talkdesk2 · Seattle
We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and the executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership. In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success. Job Summary: The Principal Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy, conducting market research, developing product roadmaps, and collaborating with cross-functional teams to ensure successful product launches. The Principal Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff. Duties and Responsibilities: Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned Develop and maintain product roadmaps and feature backlogs, and track progress against milestones Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions Develop and maintain strong relationships with customers and other key stakeholders, in order to identify critical use cases that can be solved by AI solutions and gather feedback to impro…
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