Neurealm · TN, India
Skills: Python, Java, SQL, CI/CD
Software Engineer – Java Application Support
Application Support & Managed Services | Java Technology Stack
Role Title: Software Engineer – Application Support (Java / Spring Boot)
Grade / Band: Software Engineer
Experience: 1–4 years in application support or Java development
Location: Location – hybrid; rotational shift, weekend and on-call coverage required
Reports To: Lead – Java Application Support (day-to-day guidance from a Senior Software Engineer)
Role Summary
We are looking for a Software Engineer to join the support team for our Java applications. You will be the first line of technical response — monitoring application health, picking up incidents and service requests, running documented diagnostics, fixing straightforward defects, and escalating with clear evidence when an issue needs deeper analysis. This is a strong learning role: you will build real production troubleshooting skill on Java and Spring Boot systems, working alongside senior engineers who will guide and review your work.
Key Responsibilities
Incident & Service Request Handling
Act as first-line technical response for assigned Java applications — acknowledge, triage and resolve incidents and service requests within agreed SLAs.
Execute documented runbook and SOP procedures accurately for known issues and standard requests.
Perform initial diagnostics — check application logs, service and JVM status, job status, connectivity, disk and memory — before escalating.
Escalate unresolved or high-impact issues to the Senior Software Engineer or Lead with a clear summary of symptoms, checks performed and findings.
Keep tickets accurately updated at every stage and communicate status to users in plain, professional language.
Handle user access requests, data extraction requests and standard configuration requests per approved processes.
Monitoring & Proactive Operations
Monitor dashboar …truncated… he tools used to inspect them.
JUnit basics for validating fixes.
Platform, Data & Tooling
SQL — queries with joins, filt…
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