substack · San Francisco (HQ)
About Substack Substack helps independent writers, artists, podcasters, videographers and other creators build sustainable businesses through direct relationships with their audiences. We are building products that give creators more freedom, ownership and ways to earn from their work. The Role We're looking for a Product Manager to help expand monetization on Substack. You'll build better ways for readers to support creators and make the experience of paying for great work simpler and more rewarding. Your scope will include gifting, retention offers and improvements to the payment and subscription experience, with opportunities to explore commerce and, over time, advertising-related monetization. You'll work closely with Payments Engineering, Design, Data, Growth and Creator Product, as well as Chris Chen and the C-level leadership team. You'll develop a clear, data-informed point of view on what to build and advocate for it with conviction, while staying open to evidence and feedback. You'll get close to creators and readers and move comfortably between product strategy and the details of a checkout flow, an offer, an AI-built prototype or an experiment readout. This is an individual contributor role. We are considering candidates who can independently lead a focused feature area as well as those ready to own a broader product area end to end, with scope calibrated to demonstrated experience and impact. What you'll do - Identify the most valuable opportunities to improve creator earnings and build a focused roadmap with clear goals and trade-offs. - Develop gifting experiences that help readers support creators, share value with others and strengthen paid communities. - Improve retention, renewal and win-back experiences, partnering with Growth on offers and subscription lifecycle improvements. - Make payment journeys clearer and more effective across web and mobile, from plan selection and checkout through successful payment and renewal. - Explore new monetizatio…
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