highmetric · Remote - US or Canada
ServiceNow Solution Architect – FSO/CSM About NewRocket NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world’s leading enterprises solve their toughest business problems and navigate change with confidence. As the AI-first Elite ServiceNow Partner, we combine industry expertise, human-centered design, and enterprise-grade AI to activate real value on the ServiceNow AI Platform. With two decades of experience, we are one of the largest pure-play ServiceNow partners, uniquely focused on helping enterprises adopt AI they trust: AI that delivers lasting business value. Our partnership with Anthropic gives our teams access to leading-edge Claude technology and puts us at the forefront of enterprise AI adoption. Together with our ServiceNow expertise, it lets us bring agentic AI, intelligent automation, and industry-specific workflows to clients in insurance, financial services, and beyond. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect to lead the delivery of Financial Services Operations (FSO) solutions for large insurance and financial services client programs. You’ll anchor engagements in FSO and work across related product lines including Customer Service Management (CSM) and Field Service Management (FSM). As a Solution Architect, you will bring a strong understanding of how insurers operate, from policy servicing to claims to customer service. You’ll use that knowledge to translate business challenges into scalable solutions on the ServiceNow platform. Yo…
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