ians · Boston, MA
Compensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office. About the Role The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts. Core Responsibilities Interview Coordination & Scheduling (~50% of time) Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement) Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines Conducting Interviews & Data Review (~50% of time) Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week Adhere to the established interview protocol, showing judgment for using probing Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream Requirements: Must-Haves: 5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals Highly organized, quick and self-directed learner, able…
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