Société Générale · KA, India
Skills: SQL
Responsibilities --------------------
Senior SMAX Specialist / Solution Engineer
Role Overview
The Senior SMAX Specialist / Solution Engineer is responsible for the technical ownership, architecture, development, operational stability, and continuous evolution of the OpenText SMAX platform. The role designs and implements new functionalities, integrations, and automations; ensures quality across configuration, testing, deployment, and operations; and supports the Product Owner with technical analysis and backlog prioritization. The specialist is expected to work independently, reduce dependency on the external vendor, and ensure that SMAX development remains aligned with Komerční banka’s ITSM processes, architecture standards, and operational requirements.
The role serves as the key internal technical authority for SMAX and is accountable for ensuring that platform changes are feasible, maintainable, secure, and operationally sustainable before they are delivered into production.
Key Responsibilities
Platform ownership
Responsibility for the technical design and configuration of SMAX
Design of the architecture for new solutions
Management of the technical backlog
Management of technical debt
Development and configuration
Configuration of workflows, business rules, and forms
Design and implementation of custom entities
Creation of automations
Management of notifications and SLA logic
Analysis and resolution of complex incidents
Integration
Design of REST API integrations
Integration with Azure Automation
Integration with IAM, CMDB, Logman, DWH, and other systems
Diagnosis of integration issues
Release management
Review of changes
Dev/Test/Prod governance
Coordination of release activities
Support during upgrades and patch management
Stakeholder management
Consultation with architects
Collaboration with security and audit teams
Technical leadership of junior team members
Must-Have Technical Sk …truncated… onsideration for employment without regard to race, color, religion, gender, gender identity o…
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