InterSystems · Boston, MA
The Program Manager will coordinate and drive customer engagements and internal initiatives within the HealthShare Upgrade Advisory Program (UAP). The program helps customers develop a repeatable upgrade process and build the capability to manage future HealthShare upgrades with increasing independence. Its focus is on improving predictability and reducing upgrade failures and downtime through a consistent methodology, reusable tools and practical artifacts. The Program Manager will drive InterSystems activities and commitments, working closely with the customer’s Project Manager, where available. The role will also help evolve the UAP’s processes, delivery approach and capabilities, working tightly with product, Managed Services and TrakCare upgrade teams, contributing to recommendations on how the program and team should develop as customer needs become clearer and product evolves. Key Responsibilities Coordinate UAP Engagements: Plan and track UAP engagements across customers, maintaining visibility of scope, milestones, resource needs and dependencies. Align InterSystems advisory activities with each customer’s upgrade plan and agreed objectives. Drive Project Progress: Work alongside customer Project Managers to establish clear responsibilities, maintain action and decision logs, track risks and issues, and resolve or escalate blockers. Drive completion of InterSystems commitments and follow up on customer dependencies. Ensure Upgrade Readiness: Coordinate with customers and internal technical, Services, Support and Product teams to confirm readiness activities are planned and completed, including environments, testing, resources, cutover and rollback planning, and required approvals. Build Customer Self Sufficiency: Coordinate knowledge transfer and the use of UAP methods, tools and documentation so customers can take increasing ownership of future upgrades. Work with the team and customer to identify capability gaps and agree practical enablement actions. Dev…
Sign in to see the original posting
Browse more developer jobs on RoleBurst