Atoms · San Francisco, CA
Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. About the role The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. Today, customer dates live across scattered trackers and get communicated by whichever team happens to be closest to the customer at the time. This role replaces that with one owner, one calendar, and one voice. What you’ll do Milestone Tracking Build and maintain a single tracked calendar of every customer-facing date across all active sites — kickoff, go-live, ramp milestones, contractual deadlines — replacing the scattered trackers in use today. Keep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported. Early-Warning & Risk Flagging Flag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed. Build the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise. Customer Communication Be the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time. Own the hard conversation when a date has to move: what changed, why, and the new commitment — rather than leaving it to whichever team is in the room. Coordinate with Sal…
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