Senior Program Manager - Technical Services Operations at Pure StoragePure Storage · Lehi, Utah; Raleigh, North Carolina

Workplace: On-site

Posted: 2026-10-22

Skills: AccessibilityEverpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Sr. Program Manager for Technical Services Global Operations will drive complex, enterprise-level programs that transform global Technical Services operations and deliver a consistent, high-quality customer experience at scale. In this cross-functional role, you will bring structure to ambiguity, translating operational signals and business priorities into global standards, governance frameworks, and measurable outcomes. You will collaborate closely with regional leaders, and cross-functional teams across Everpure to align priorities, foster accountability, and ensure operational changes are adopted worldwide. By establishing scalable operating mechanisms from the ground up, you will directly shape how technical services scale seamlessly across the globe. WHAT YOU'LL DO Lead Enterprise Programs: End-to-end management of strategic global Technical Services programs from problem definition to delivery, defining milestones, risk mitigations, and success metrics that align with key business priorities. Coordinate execution across teams and ensure intended outcomes are achieved. Establish Global Standards & Governance: Define, maintain, and govern global case-handling standards, severity definitions, entitlement rules, and operational policies to drive consistency and accountability across all operating regions. Drive Continuous Operational Improvement: Analyze quality findings, post-mortems, CSAT/DSAT signals, and…Sign in to see the original postingBrowse more developer jobs on RoleBurst