Movado · KA, India
Skills: React, Angular, Next.js, TypeScript, JavaScript, Python, Java, SQL, GraphQL, CI/CD
We are seeking an experienced L2 Application Support Engineer to support the availability,
performance, and operational resilience of our global digital commerce and direct-to-consumer
technology landscape.
The role is part of a centralized, global technology operating model that brings together Product,
Engineering, Quality Engineering, Monitoring and Operations, and Application Support. Based in
our Global Capability Center in Bangalore, the engineer will provide L2 support for eCommerce,
retail, customer service, repair/service, B2B, order management, and related integration
solutions.
The L2 Application Support Engineer is accountable for technical diagnosis, service restoration,
configuration-related resolution, recurring-problem elimination, and effective escalation to L3
Product and Engineering teams. The role bridges the gap between L1 Monitoring/Operations
and L3 Engineering and maintains end-to-end accountability for production services. The
engineer will also partner with Product Engineering and QE to improve application
supportability by identifying opportunities to simplify operational support, improve diagnostics,
reduce manual intervention, and increase automation.
This is primarily an application support and reliability engineering role. The engineer may
develop scripts, automation, configuration changes, queries, and limited code corrections within
approved L2 boundaries. Secondary responsibilities may include small technical enhancements
that improve reliability and reduce operational effort.
Key Responsibilities
Incident Diagnosis and Service Restoration
Own L2 investigation and resolution of application incidents escalated by the L1 Monitoring and
Operations team.
Support global eCommerce, retail, order management, customer service, repair/service, B2B,
and other relevant applications.
Analyze application, integration, API, database, infrastructure, and security logs to determine
incident causes.
Restore serv …truncated… cations, APIs, databases, integrations, and cloud-
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