Accenture in India · Hyderabad, Telangana, India
Skill required: Next Generation Customer Operations - IT Troubleshooting
Designation: Business Advisory New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
The Labelling workflow involves reviewing and annotating bug reports with predefined labels to categorize issue types. This requires applying judgment, product subject matter expertise, and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market A form of technology problem solving, often applied to repair failed products or processes on a machine or a system. What are we looking for? Primary skill - IT Troubleshooting - P1 Roles and Responsibilities: Interpret and label user-reported issues using product knowledge and judgement to apply the most accurate predefined label. Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimise ambiguity. Review and annotate bug reports to achieve at least 95 accuracy in labelling. Identify and resol…
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