Principal Global Services · MH, India
Skills: SQL
Responsibilities:
What Makes This Opportunity Unique --------------------------------------
At Principal, you will have the chance to work in an Agile/Lean DevOps setting that fosters innovation and experimentation. Our customer-focused approach means you will work closely with end users and product owners to understand and promptly address business needs. With a solid focus on collaboration and diversity of thought, you will be part of a highly ambitious group committed to delivering flawless solutions!
Key Responsibilities ------------------------
Independently manage production incidents reported by business partners and provide resolution within defined SLAs Serve as the interface between business and technical teams, ensuring effective communication Document problem resolutions and new findings, updating Standard Operating Procedures (SOPs) Assist and train business partners on system usage and functionality Monitor system availability and communicate outages to relevant teams Resolve complex system problems and triage issues to appropriate technical teams when necessary Implement quick fixes to maintain system availability with minimal downtime Analyze, maintain, implement, test, and document system changes and fixes Deliver training to new team members and other teams on business processes and applications Manage overall workflow, including distribution of tickets and categorization of work items Develop permanent resolutions for recurring issues and build automation for repetitive tasks Serve as a domain expert for various applications and functionalities to assist business users
Requirements ----------------
4-6 Years demonstrated ability in Software Development Bachelor’s or Master’s degree in Computer Science, Technology, Engineering, Mathematics, or related fields, or equivalent professional experience (B.E. / B.Tech / M.S. / M.Tech / MCA).
Abilities -------------
Outstanding problem-solving and analytical abilities Strong documentation skills Superb communicati…
Sign in to see the original posting
Browse more developer jobs on RoleBurst