ServiceNow · TS, India
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As a Senior AI Full-Stack Product Engineer at ServiceNow, you will build AI-powered product experiences that solve meaningful Field Service Management customer problems. You will combine full-stack software engineering, product thinking, and hands-on AI development to deliver reliable, scalable production capabilities.
What you get to do in this role:
Own end-to-end development across user interfaces, backend services, AI capabilities, enterprise data, and integrations. Partner with product managers, designers, and domain experts to understand customer needs and determine where AI delivers meaningful value. Build applications using large language models (LLMs), retrieval-augmented generation (RAG), structured outputs, tool calling, and agentic workflows. Develop conversational and multimodal experiences across web, chat, and voice, with attention to usability, context, latency, and reliability. Integrate AI capabilities with enterprise APIs, data, and business workflows while enforcing security, privacy, and access controls. Design multi-step AI workflows with appropriate autonomy, human handoffs, exception handling, and recovery. Develop and refine prompts, system instructions, and tool definitions using evaluations and production feedback. Build scalable application services with testing, …trunca…
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