Optum · TN, India
Skills: Node.js, Python, AWS, CI/CD
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking an experienced Lead Amazon Connect Developer to drive the design, development, implementation, and support of enterprise-scale contact center solutions on Amazon Connect. The ideal candidate will have deep expertise in Amazon Connect, AWS services, contact center integrations, digital customer engagement, and cloud-native application development.
The role requires strong technical leadership, solution design capabilities, hands-on development experience, and the ability to mentor teams while delivering scalable and reliable customer engagement solutions across digital channels.
Primary Responsibilities:
Technical Leadership + Lead the design and implementation of Amazon Connect solutions for customer and agent experiences + Provide technical leadership to development teams and guide solution architecture decisions + Conduct design reviews, code reviews, and ensure adherence to engineering best practices + Mentor and support junior developers and engineers Amazon Connect Development + Design, develop, and maintain Amazon Connect Contact Flows, Customer Flows, Transfer Flows, and Routing Logic + Configure and manage Queues, Routing Profiles, Hours of Operation, Security Profiles, and Agent Experiences + Implement advanced routing solutions using contact attributes, customer profiles, and business rules + Build integrations with third-party systems and enterprise platforms AWS De …tru…
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