CS Soft Solutions (I) Pvt. Ltd. · KA, India
Skills: Python, SQL, AWS, Docker
We're looking for a Senior Site Reliability Engineer to take ownership of reliability, performance, and operational excellence across our cloud infrastructure and Kubernetes platforms. You'll lead the response to complex, high-severity incidents, raise the bar on automation and observability, and mentor other engineers as the team scales.
What You'll Do
Lead troubleshooting and resolution of complex, high-severity incidents across AWS infrastructure and Amazon EKS clusters, often serving as incident commander for major incidents. Design and build Python-based automation frameworks and tooling that eliminate manual toil and improve reliability at scale, not just one-off scripts. Architect and maintain Terraform-based infrastructure-as-code, establishing reusable, secure, and scalable patterns across AWS environments. Drive observability strategy — design Grafana dashboards and alerting frameworks that surface the right signals to the right teams at the right time. Use SQL and CloudWatch Logs Insights to perform deep root-cause analysis on complex, cross-service incidents. Own end-to-end ITSM processes — Incident Management and Problem Management — including root cause analysis, post-incident reviews, and long-term remediation plans. Mentor junior and mid-level SREs, reviewing their troubleshooting approach, automation, and incident handling. Partner with engineering, product, and leadership teams to communicate incident impact, risk, and remediation plans clearly and confidently. Design and build self-healing automation and runbooks that detect known failure patterns and trigger remediation automatically, reducing manual intervention and recovery time for recurring incidents. Implement and maintain monitoring across multiple regions to ensure consistent visibility into system health, latency, and failover readiness across all deployment zones. Proactively identify potential failure points and performance bottlenecks before they impact production and reduce operational…
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