ServiceNow · TS, India
Skills: JavaScript, HTML/CSS, Java
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Overview
The AI Application Software Engineer designs, builds, ships, and operates applications whose core behavior is model-driven rather than explicitly authored — conversational and agentic experiences that interpret user intent, reason over context, invoke tools, and act on the user's behalf. In Field Service Management, this means building AI-native experiences for scheduling, dispatch, and service workflows that automate routine work, escalate exceptions, and improve customer outcomes.
This is a hands-on, forward deployed role for a senior engineer whose first instinct is AI — someone who can shape ambiguous customer problems into precise specifications, author the instructions and prompts that govern agent behavior, build the application and integrations around them, and prove through automated evaluation that the result behaves correctly. This is not a machine learning or AI research role; you will not train foundation models. You own what ships, whether a human or an agent produced it.
What You Get to Do
Build AI-native applications. Design and ship applications built around agentic behavior across Field Service Management — scheduling, dispatch, and workflows that reason over context, automate routine work, and escalate exceptions. Work AI-first in delivery. Direct coding agents to build, r…
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