AI Platorm Software Engineer at Ascensus

AI Platorm Software Engineer at AscensusAscensus

Pay: USD 65,000–150,000 per yearly

Workplace: Remote

Skills: SQLAscensus(https://himalayas.app/companies/ascensus) is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.Ascensus(https://himalayas.app/companies/ascensus) does not provide visa sponsorship now or in the future and does not hire candidates working under OPT.Section 1: Position SummaryWe are hiring for multiple positions on our AI Technology team:Associate Level (0-2 years experience /New Grads) Mid Level (3-5 years experience) Senior Level (5-15 years experience) SDET (3+ years experience)Work at the cutting edge of enterprise AI, solving complex challenges and improving how intelligent systems perform at scale. In this role, you’ll troubleshoot AI behavior, partner with other engineers to fix root causes, and continuously enhance platform performance across LLMs, agent workflows, and backend systems.This isn’t traditional support—you’ll play a hands-on role in shaping how AI is built, used, and experienced across the organization.Video Interview Process:As part of our Software Engineer hiring efforts, we're using a video screening process and coding assessment. To learn more and to help prepare for this click here!Section 2: Job Functions, Essential Duties and ResponsibilitiesTechnical Support & TriageInvestigate and resolve issues reported by users of Agent Assist Reproduce issues and trace failures across: LLM responses and prompts Agent workflows and orchestration Tool/MCP calls and backend integrations (e.g., Salesforce and internal enterprise applications) Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs) Clearly document findings and partner with engineering on resolution leveraging Azure DevOpsAI System Debugging & ImprovementIdentify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems …truncated…The national average salary range for this role is $65-150k in…Sign in to see the original postingBrowse more developer jobs on RoleBurst