ProVation · KA, India
Skills: Python, SQL, AWS, Docker, CI/CD
Job Summary
As a Site Reliability Engineer, you will solve complex problems in a fast-paced, collaborative environment, supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability, scalability, and performance across applications, microservices, and infrastructure, partnering with cross-functional teams to ensure a highly available, resilient, and efficient platform.
Key Responsibilities Monitoring & Alerting
Develop and maintain comprehensive monitoring for system health, applications, microservices, dependencies, and infrastructure. Establish baseline metrics and set up customized alerts for deviations, collaborating with development teams to define key indicators and thresholds. Manage alert routing to appropriate audiences to prevent alert fatigue. Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting.
Incident Management & Response
Oversee incident management processes, including triage, severity assessment, and coordination of war rooms with relevant stakeholders (DevOps, development, QA, customer service). Maintain on-call rotation to monitor, analyze, and resolve critical infrastructure issues and incidents, including emergency response. Document incidents and perform root cause analysis (RCA), ensuring thorough follow-up and continuous improvement. Lead postmortem reviews and drive action items to completion.
Proactive Reliability & Disaster Recovery
Design and execute tabletop exercises and disaster recovery simulations (e.g., service/region interruptions, failover testing, traffic management) to validate high availability and resiliency. Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements. Create standard procedures for incident scenarios where fixes cannot be immediately implemented.
Continuous Feedback & Reporting
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