American Express · TN, India
Skills: JavaScript, CI/CD
The Opportunity
We are seeking experienced Manager-level Engineers to join the Operations Data and Analytics organization. These are senior individual contributor engineering roles reporting directly to the Director and providing technical leadership across ServiceNow, IT Service Management, automation, integrations, observability, and operational engineering.
A primary focus of these positions will be the design and development of enterprise capabilities supporting Incident Management, Problem Management, Change Management, and the CMDB capabilities and configuration data that enable those processes .
This role is designed for an experienced engineer who can independently own complex technical problems, influence architecture and engineering standards, mentor less-experienced engineers, and work across organizational boundaries to deliver enterprise-scale solutions.
While the role carries a Manager-level title, it does not have direct people-management responsibilities . Success will come through technical expertise, ownership, influence, execution, and the ability to raise the engineering capability of the broader team.
5+ years of professional software engineering or platform engineering experience , with demonstrated ability to independently deliver complex enterprise technology solutions. Significant hands-on experience developing solutions on the ServiceNow platform . Hands-on development experience with Incident Management, Problem Management, Change Management, and CMDB capabilities within ServiceNow. Strong understanding of ServiceNow development practices, platform architecture, workflows, integrations, APIs, and data models. Working knowledge of ITIL and ITSM processes . Experience developing or integrating CMDB capabilities that support ITSM workflows and operational decision-making. Strong software engineering fundamentals, including application design, APIs, data structures, automated testing, source control, and CI/CD. Expe …truncated… can Express, our cul…
Sign in to see the original posting
Browse more developer jobs on RoleBurst