Aquiva Labs · Canada
LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone)
We are seeking a detail-oriented Functional Consultant to support a complex Salesforce implementation with ongoing operational, functional, and change-management responsibilities. This role is deeply embedded in delivery, ensuring the platform remains stable, accurate, and aligned with evolving business needs. Experience working with managed packages and in industries with operational complexity, such as travel, is highly advantageous.
This is a 2-month initial engagement with possible extension.
Key Responsibilities
Functional Ownership and Day-to-Day Support
Act as the primary functional point of contact for business users, supporting feature enhancements, configuration updates, and process refinement. Analyse business requirements and translate them into clear user stories, acceptance criteria, and configuration tasks. Manage functional configuration such as flows, automation, page layouts, validation rules, permission sets, and declarative logic.
Change Management and Release Readiness
Lead functional change-management processes, ensuring new features and changes are clearly communicated, documented, and adopted. Prepare impact assessments for upcoming platform or managed package upgrades. Work with technical and delivery teams to plan and coordinate release cycles, including identifying risks and readiness criteria.
Testing, Quality Assurance, and Validation
Execute post-upgrade smoke testing to verify core functionality, booking flows, integrations, and operational processes remain stable. Support full or partial regression cycles, including test planning, test case creation, defect validation, and issue tracking. Validate bug fixes, ensuring functional accuracy before deployment to production. Document test results, identify functional gaps, and collaborate with engineering teams to resolve issues efficiently.
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