basata · Remote - Frequent Travel Required
AI WORKFLOW ENGINEER Full-Time | Tempe, AZ or Remote with Frequent Travel ABOUT BASATA At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. ABOUT THE ROLE Basata builds AI agents that answer patient calls and process inbound clinical documents for cardiology and urology practices. Every deployment is different: a different EMR, a different set of fax lines, a different way of deciding who gets to schedule what. The AI Workflow Engineer is the person who works that out and makes it real. You will run multiple customer implementations concurrently, each with its own phases, gates and stakeholders. The work is roughly split between project management and process design — where the balance shifts week to week. WHAT YOU'LL DO PROGRAM AND PROJECT MANAGEMENT - Own customer implementation projects (simultaneously) end to end, from contract handoff through go-live and the stabilization period that follows - Manage internal & external stakeholders through a project’s lifecycle - Regularly report status updates and provide clear communication to internal and external teams - Run each project against defined phase gates, and hold the gate — a phase does not close because the date arrived - Provide feedback to current program & project management office to continuously refine best practices and standardization WORKFLOW DESIGN (AI) AND PROBLEM SOLVING - Walk the current-state process on site — at the desk, with the people doing the work, not from a description of it - Map workflows as swimlane process maps and validate them with the staff who will live w…
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