Cardinal Health
Cardinal Health(https://himalayas.app/companies/cardinal-health) is seeking a highly experienced, strategic, and hands-on Manager, SAP BRIM Run Operations to join the SAP Center of Excellence. In this leadership role, the successful candidate is directly accountable for the stable run, support, and continuous enhancement of Cardinal Health(https://himalayas.app/companies/cardinal-health)'s SAP BRIM landscape.
Serving as the premier IT Subject Matter Expert (SME) and operational leader for the BRIM platform, the Manager directs a team of onshore and offshore functional and technical engineers. This role bridges the gap between complex billing architecture and operational excellence, ensuring that subscription order management, charging, invoicing, and financial integrations perform flawlessly.
Responsibilities
Run Operations, SLA Management & System Stability
Operational Leadership: Lead and manage day-to-day SAP Run operations for the S/4HANA system supporting the BRIM functionality, ensuring secure, stable, compliant, and high-performing system functionality. Incident & Change Management: Oversee end-to-end incident, defect, problem, enhancement, and change management processes specifically tailored for all core SAP BRIM modules. SLA & KPI Governance: Work closely with managed service partners and external vendors to ensure strict adherence to SLAs and KPIs for system uptime, support responsiveness, and resolution times. Emergency Response: Lead the rapid resolution of System Restoration Tickets (SRTs) and operational crises, providing technical direction and clear stakeholder communications. System Monitoring: Oversee the order and delivery flow, batch management, and job scheduling, proactively identifying and automating recurring incidents.
Cross-Functional Collaboration & Integration
Cohesive Solutions: Collaborate with other SAP and non-SAP process tower leaders (such as RTR, MDT, and middleware teams) to ensure cohesive end-to-end solutions that protect downstre …t…
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