General Dynamics Information Technology
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
Public Trust/Other Required:
MBI (T2)
Job Family:
Process and Operational Efficiency
Job Qualifications:
Skills:
Agile Methodology, Backlog Refinement, Functional Requirements, Process Flow
Certifications:
Experience:
6 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.
In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.
This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.
HOW A SERVICENOW BUSINESS ANALYST WILL MAKE AN IMPACT:
Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response. Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards. Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities. Identify IT deficiencies impacting the ability …truncated… n offering the ability to contribute both pre and post-tax dollars up to the I…
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