xero · AU: Sydney (45 Clarence St)
Skills: TypeScript, Python, Java, Kotlin, SQL, AWS, CI/CD
The role You will design, build and own the production systems behind Xero’s AI features: the services, pipelines and infrastructure that power LLM-driven and agentic experiences for millions of small businesses every day. This is a software engineering role. You’ll build and operate systems rather than train or tune models, and your architecture decisions will directly shape scale, cost, reliability and how fast our teams ship. You don’t need a machine learning background. We’re looking for strong production engineers, ideally with experience building LLM or agentic systems, and ML depth can be learned on the team. Beyond architecture, you’ll lift engineering capability across AI Products by setting standards, mentoring engineers and partnering across Xero to make data usable and systems dependable. The team You’ll join AI Products, a diverse, globally distributed team of scientists, engineers, product managers and analysts within our broader Data & AI business. Engineers here partner closely with Applied Scientists early on to build the interfaces and harnesses that take models into production. They then own the engineering and infrastructure of every ML and AI system shipped into production, from reliability and cost to scale. Together, this collaborative team reduces toil and delivers reliable, intelligent experiences for small businesses. The team is currently working on - Production ML and AI engineering: Building and operating the platforms, services and practices that support traditional ML models, generative AI and agentic systems in production. - JAX (Just Ask Xero): Powering Xero's conversational GenAI assistant and evolving the underlying capabilities to support increasingly sophisticated, context-aware and agentic experiences. - Intelligent financial workflows: Developing capabilities such as Automated Bank Reconciliation and smart document capture, using ML and AI to match transactions, extract information from bills and receipts, and automate complex…
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