coupang · Seoul, South Korea
About us Coupang Eats is creating new experiences that make everyday life more convenient for customers by expanding its services beyond food delivery into grocery and retail shopping. Driven by a constant commitment to delivering a better customer experience, we continue to challenge ourselves and lead innovation across new services and categories. Coupang Eats empowers employees who create opportunities and deliver results by giving them greater roles and responsibilities. Here, you can turn your ideas into action, create even greater opportunities through your achievements, and experience the fulfillment of directly driving business growth. If you want to grow alongside experts in their respective fields and take on even greater challenges together, join Coupang Eats today. About the Role Lead ML innovations on Retrieval and Relevance for Coupang Eats Search, one of Asia’s fastest-growing commerce businesses. You will shape how customers discover brands, stores, dishes, and products across food delivery and quick commerce, owning the machine learning models and strategies behind retrieval and relevance. As the ML Lead for Coupang Eats Search, you will be accountable for increasing successful retrieval of brands, stores, dishes, and products, and for driving measurable improvements in relevance and conversion . You will own the end-to-end stack, including query and menu understanding, candidate retrieval, relevance, and quality evaluation. You will establish a multi-year roadmap and lead projects across machine learning and engineering. Food-delivery search is dynamic, hyperlocal, and time-sensitive. Results must reflect customer intent while adapting to location, restaurant and menu availability, delivery time, price, promotions, quality, and real-time customer context. The ideal candidate combines deep search and NLP expertise with strong product judgment and organizational leadership, and can balance quality, latency, reliability, and experimentation velocity .…
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