United-Biosource-Corporation
As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding career journey with UBC!Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.
If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!
Brief Description:
Patients are at the center of our business strategies. The Quality Analyst is responsible for: delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Primarily internal contacts. Infrequent inter-organizational and outside customer contacts on routine matters.
Specific job duties:
Responsible for implementing and maintaining the effectiveness of the program by:
Call Monitoring:Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria. Provide LeadershipSupport:Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, et …truncated… ent calibration sessions. StandardWorks Support:Additi…
Sign in to see the original posting
Browse more developer jobs on RoleBurst