NTT DATA · KA, India
Skills: Accessibility
Req ID: 394622
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Software Development Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Job Title: Cardiology Application Support Analyst / SME
Job Summary
We are seeking an experienced Cardiology Application Support Analyst / SME to provide production support, maintenance, monitoring, and operational support for Cardiology applications. The role will support a portfolio of cardiac service applications including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions, ensuring system availability, timely incident resolution, and adherence to service level agreements (SLAs).
The ideal candidate will possess strong application support expertise, experience with healthcare systems, and the ability to support both day-to-day operations and project-related initiatives.
Key Responsibilities
Provide Level 2 production support for Cardiology applications. Monitor interface logs, error logs, and daily system health checks to ensure application availability. Troubleshoot and resolve application, interface, and server-related issues. Support incident, problem, and change management processes in accordance with SLAs. Perform routine server maintenance, updates, patches, and application upgrades. Support overnight, after-hours, weekend, and on-call production activities as needed. Create and maintain support documentation, runbooks, and knowledge articles. Coordinate maintenance activities and support change notification and approval processes. Develop and maintain automation solutions for system monitoring, server health checks, and recurring operational tasks. Manage small projects and enhancements independently. Assist in training, mentoring, and knowledge transfer for new team member …truncated… izations and society move confidently…
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