smartlyio · Philippines
The Customer Delivery Manager is responsible for overseeing end-to-end delivery across Media, Creative, Smart Services, Creative Delivery, and SparkWorks, ensuring projects move from planning to execution smoothly and on schedule. This role manages timelines, coordinates cross-functional stakeholders, and keeps teams aligned on priorities, deliverables, and expectations. They act as the central point of accountability for delivery, proactively identifying risks, resolving blockers, and maintaining momentum across multiple workstreams. The role also safeguards the overall quality and consistency of creative outputs, ensuring work meets strategic objectives and delivery standards. As a Customer Delivery Manager at Smartly, you will … Manage end-to-end creative delivery process Engage and collaborate daily with internal teams Create reports and provide insights Complete activities according to best practice and SOPs Self-manage your time and tasks, prioritize to meet deadlines Own creative delivery communication (briefing → production → QA → launch → reporting) Confirm and manage timelines and turnaround time (TAT) QA check and ensure overall quality of creatives (storyboards, mocks, final creatives) Build campaign structures (e.g. decision tree), ensure alignment of media and creative Ensure creative strategies are deliverable and delivered efficiently Utilize industry/platform knowledge for idea generation We're definitely looking for you, if you ... Have flawless written and verbal communication skills Have 3+ years of project management experience Have 3+ years in digital advertising (must have media background — social/programmatic) Are proficient in Google Sheets and/or Microsoft Excel for tracking, reporting, and managing project data. Have the ability to negotiate and deliver difficult news to clients/stakeholders Have excellent time management, coordination, and prioritization skills Have great attention to detail, highly organized, self-starter Are able to mu…
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