finch-legal · New York City
ABOUT FINCH Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between. Since launching in April 2025, we’ve raised a $20M Series A https://sequoiacap.com/article/partnering-with-finch-ai-powered-justice backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms https://www.finchlegal.com/customers across the country. Explore life at Finch https://app.notion.com/p/Life-at-Finch-32fe7a322002810cabf6f9547800f2a2?pvs=21 for more. WHAT YOU’LL DO Finch’s product serves three groups, and each one has to succeed for us to keep growing: - Operators: our case managers, who work alongside AI agents on every case. They need agents to handle more on their own, a fast way to verify that work, and a clear next action on every file. - Law firms: attorneys who hand us their cases. They need to trust our work, see where every case stands without asking, and get clear guidance on what would make their firm more successful. - Clients: injured people counting on their case moving forward. They need to know where things stand and what’s needed from them. This role owns the operator experience, which sits at the center of the other two. It comes down to three questions: - What can agents do on their own? Decide which work agents complete without human input, where they need sign-off, and how that line moves as they earn trust. - How do we verify their work quickly? Design how operators check what agents have done, catch what’s wrong, and move forward without redoing it. - What happens next? When a case manager opens a file, make it obvious what’s been done, what needs them, and what to do next. You’ll report to Ben,…
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