tracelinkinc · US - MA - Wilmington
Skills: JavaScript, Java, SQL, AWS, CI/CD
Company overview: TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Software Engineer III – Engineering Services Department: Engineering Services Location: Wilmington, MA Reports to: Sr. Manager, Engineering Services About the Role We are looking for a Software Engineer III to join the Engineering Services team. This role combines production troubleshooting, stability engineering, and feature development. Engineers investigate customer-impacting issues, turn recurring production patterns into durable improvements, contribute to Product-requested feature packs based on priorities and team capacity, and participate in the on-call rotation. We expect engineers to use AI-assisted engineering tools to accelerate investigation, implementation, testing, and documentation while owning the quality and correctness of the outcome. Responsibilities Investigate and resolve complex production and customer-reported issues. Analyze logs, APIs, application behavior, data, SQL, and AWS services to identify root causes. Design and deliver fixes, stability enhancements, automation, and product feature changes. Identify recurring production patterns…
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