openloophealth · United States - Remote
ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. OpenLoop is building the future of healthcare infrastructure. We're hiring a Senior Engineering Manager to build and lead our Applied AI team, the engineers who ship the LLM-based agents and assistants our operations, clinical and patient-facing teams use every day. This is a leadership role with real technical depth. You'll hire and grow a team of Senior, Staff and Senior Staff Applied AI Engineers, own delivery of production AI systems, and set the standards for how we build, evaluate and safely run AI on patient data. You don't need to write production code daily, but you need to be credible in architecture and eval reviews and know what good looks like. What You'll Do - Build & Lead the Team: Hire, onboard and develop a team of Applied AI Engineers across Senior, Staff and Senior Staff levels, and grow it from a single pod into multiple teams as the work expands. - Own Delivery of Production Agents: Drive the roadmap and execution of LLM-based agents and assistants that real users rely on, from scoping to launch to ongoing operation. - Set the Technical Bar: Partner with Staff+ engineers on architecture for agent runtime and orchestration, retrieval, model access and observability. Make the call on trade-offs when the team needs one. - Evaluation as a Standard: Make evaluation sets, regression tests and AI-graded evals a required part of how the team ships, so we can show improvement with numbers and catch regressions before users do. - Reliability, Cost & Operations: Own the operational health of AI systems in production, including on-call, incident response, provider fallbacks, model version upgrade…
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