st-labs · NYC, NY
STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work We’re looking for a hands-on Product Manager who excels at working directly with enterprise customers and turning messy, real-world problems into shipped product. You’ll spend time in the field with customers, deeply understand how IT, support, and operations teams actually work, and transform ambiguous needs into clear product direction. Partnering closely with engineering and design, you’ll lead the delivery of AI-powered features at scale, across large, enterprise organizations. WHAT YOU’LL DO - Work directly with enterprise customers to observe real workflows, uncover friction and failure points, and identify opportunities where AI can meaningfully improve outcomes. - Take ambiguous, imperfect inputs - customer conversations, operational data, edge cases - and synthesize them into clear product requirements, PRDs, and prioritized roadmaps. - Own features end-to-end, from problem definition and solution design through build, launch, and iteration. - Collaborate tightly with engineering and design to ensure solutions are practical, scalable, and grounded in how customers actually operate. - Use customer feedback, product usage, and operational metrics to continuously refine and improve shipped features, balancing speed with quality and reliability. WHAT WE’RE LOOKING FOR CORE REQUIREMENTS - Proven ability to work directly with customers and turn messy, real-world problems into shipped product. - 4+ years of product management experience, ideally in enterprise SaaS. - Strong instincts for breaking down complex workflows into solvable, well-scoped product opportunities. -…
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