st-labs · NYC, NY
SOFTWARE ENGINEER, AGENTS STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work. ABOUT THE ROLE The STLabs Agents team designs, builds, and deploys proactive AI agents to help service desks resolve requests end-to-end. We’re looking for software engineers to help us: - Maintain the most ergonomic harness, tooling, and information sources for agents to solve enterprise problems. - Scale our agents' infrastructure to support millions of users. - Define the user experience of doing enterprise work with agents. - Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of agent systems. WHAT WE’RE LOOKING FOR - Minimum 2 years of software development experience - Curiosity about the latest AI industry trends WHAT MAKES CANDIDATES STAND OUT - Deep knowledge of agent harnesses and tooling. - Measurement experts: knowing how to evaluate and optimize agents. - Experience scaling multi tenant software systems. - A relentlessly customer-focused mindset. A track record of prioritizing and shipping features that create impact. - Building delightful user experiences for technical and non technical people alike. - Ownership of the full stack and software development lifecycle with operational excellence. WHAT WE OFFER - Build foundational product features for an AI-first enterprise platform - The opportunity to take ownership of critical systems that scale to millions of users. - A culture that values craftsmanship, autonomy, and user experience. - Competitive compensation, equity, and benefits package. - Work from our Midtown, Manhattan office, where you’ll be side-by-side with the founding team in…
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