vizcom · San Francisco
Skills: TypeScript, SQL, AWS, Docker, GraphQL, CI/CD
ABOUT VIZCOM Vizcom is an AI design tool for industrial and product designers. Teams at GM, Ford, Nike, adidas, Hasbro and EA use it to go from sketch to render to 3D in minutes. We're Series B, 300+ enterprise customers, small team, shipping fast. Under the hood we're an inference orchestration platform with a CRUD app attached. Most of what breaks lives in how we queue, retry, route and recover work running on external GPU providers (Fal, Vertex, Modal, ByteDance). Our biggest customers are subscribed to our status page, so reliability is a sales lever, not just an eng goal. THE ROLE You're the second SRE. Sam joined in September and has been rebuilding our observability in Datadog and Cloudflare. You'll split the platform with him and help turn SRE into a real team. The job is to let product engineering ship every day without breaking things. It's open-ended and high-impact: find the problem, fix it, ship it, make sure it stays fixed. If you like being the person who actually knows how the whole system works, you'll like this. You report to Kaelan (CTO). WHAT YOU'LL WORK ON - SLOs that mean something. Define "reliable" per surface (API, websockets, jobs, renders), measure it, and hold us to it. We have the dashboards started. They need teeth. - Inference reliability. Provider failover, model fallbacks, queue priority for enterprise traffic, and degrading gracefully when a GPU vendor blips. The multi-provider router exists. Make it predictable under partial failure. - Kubernetes and infra. Probes, rollouts and rollbacks, graceful shutdown, autoscaling headroom, resource limits under bursty inference load. Everything is Pulumi. Keep it that way. - Queues and jobs. At-least-once is the reality. Idempotency, poison-pill containment and stalled-job recovery should be defaults, not patches. - Ship-safe pipeline. Canaries, feature-flag rollouts, lock-aware migrations. A bad deploy should be boring to roll back. - Incidents. Lead Sev1/Sev2 response, including status page…
Sign in to see the original posting
Browse more developer jobs on RoleBurst