accenturefederalservices · Washington, DC
Skills: AWS, CI/CD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! You Are: As the Principal SRE Senior Manager, you are the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You own the SRE operating model across three pods (web/core platform, batch/data and AI services, and partner-facing services), lead the SRE Community of Practice, and are accountable to client and program leadership for reliability outcomes. Infrastructure and platform engineering are provided by the cloud platform team; you are the senior counterpart to its leadership and hold it accountable for platform service levels. Day-to-Day Activities: Own the SRE operating model: embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation; keep on-call load sustainable and coverage free of single points of failure Lead the SRE Community of Practice: set common standards for SLOs and error budgets, observability, production readiness, runbooks, and post-incident reviews; drive adoption across all pods and product teams Provide technical leadership to the pods and guide pod leads; coach SREs and support hiring, level calibration, and career development. Own SLA/SLO governance and reporting to client leadership: av …trunc…
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