Sanofi · TS, India
Skills: Angular, JavaScript, HTML/CSS
About the job
Our Team:
This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions
The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes. This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation.
Main responsibilities:
ServiceNow Platform Development
Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
Take accountability for code quality, performance, and adherence to development standards
Develop and maintain applications, workflows, and integrations within the ServiceNow platform
Establish technical roadmaps that support business objectives and enhance service delivery capabilities
Solution Architecture and Implementation
Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
Ensure coding best practices are followed in every sprint/delivery
Create and maintain comprehensive technical documentation for developed applications and processes
Coordinate with third-party vendors to manage technical activities and ensure timely completion
Drive continuous improvement of implemented solutions based on performance metrics and user feedback
Technical Leadership
Lead or contribute to stra …truncated… loper, Implementation Specialist)
Soft skills
Well-organized…
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