eositsolutions · Cedar Rapids, Iowa, United States
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: The Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation, driving meetings globally, assigning actionitems and establishing timelines. WHAT YOU WILL DO: Oversee the daily operation of our service to the client to ensure the delivery of an effective quality Network Operational service in adherence to EOS standards and our contractual requirements of SLAs, KPIs and other Critical Success Factors. Ensure professional, effective and timely collaboration with all local and regional client stakeholders to ensure engagement on all client requests, drive service satisfaction and execute on additional service scope whilst ensuring we are working within the agreement of the current scope of work KEY RESPONSIBILITIES: Develops and analyses operational trends, forecasts, and makes strategic data-driven business decisions. Uses Ops Data and local EOS leadership insight to conduct and lead periodic service reviews with all stakeholders. Ensures proactive communication, performance management and ongoing development of employees to support achievement of EOS business objectives and culture. Engage in Service Improvement activities to monitor service efficiency to identify, recommend and manage agreed improvements for operational efficiency. Ensure the provision of mentoring and training to all staff members to support their de…
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