arrive · Stockholm
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role As a Product Manager within the AI Assistant Team, you will shape how millions of users globally access support and complete parking-related tasks through intuitive, AI-powered assistance. Sitting at the intersection of AI, customer experience, and growth, this role drives the vision to make urban mobility effortless by enabling conversational experiences for core customer actions. You will lead product discovery and lifecycle management for the AI Assistant domain, owning product metrics and KPIs to measure impact and guide priorities. Working cross-functionally, you will collaborate closely with Engineering, Customer Care, Analytics, Business teams, and our external partner Decagon to deliver scalable experiences across global markets while advocating for reliable, user-centered solutions. How to make an impact - Lead product discovery and the full lifecycle from ideation through delivery and iteration to solve customer pain points across the parking journey. - Enable customers to start, stop, and extend parking sessions, as well as resolve support inquiries through AI-driven chat, voice, and conversational interfaces. - Partner with Customer Care and Decagon to automate repetitive inquiries, reducing manual support contact and friction. - Leverage data, experimentation, and AI capabilities to optimize registrat…
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