toast · Dublin, Ireland
Skills: SQL
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast's Technical Operations (TechOps) team makes R&D measurable and its spend accountable. We connect engineering tools and resource usage, engineering metrics and customer outcomes into one trusted view, and we provide the reliability, cost, adoption and effectiveness data that leaders use to decide what to build, standardize or retire. As AI speeds up how Toast builds software, it also changes what we spend and how we need to track it. We are looking for a Principal Technical Product Manager to bring product discipline to this work. Our work starts from a business need, and you will dig into it with the people who have it and shape it into requirements and products they rely on. Your areas include Comprehensive Operational Reporting and FinOps tools for COGS management and software capitalization. You will report to the head of Technical Operations, who owns how we build and makes the final call on priorities. You own the what and the why: customer insight, value definition, product strategy and roadmap recommendations. We expect you to bring an independent point of view and challenge assumptions. You will also support Toast's SRE tooling team with product management for the internal tools engineers use to run production. A day in the life (Responsibilities) Get close to internal customers. Run user research with R&D leaders, engineering managers and Finance to understand the decisions they make, their jobs to be done, and where today's reports fall short. Shape the product strategy. Develop and drive the strategy for TechOps products, in line with the team's overall direction and Toast's goals. Turn business needs into well-scoped requirements. Write PRDs with measurable success criteria. Recommend what to build first. Each quarter, develop roadmap recommendations with engineeri…
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