polyai · London, United Kingdom
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We’re looking for a highly technical, senior product leader to own the platform underneath everything our agents do: the runtime that serves conversations in production, the inference layer that powers our models, and the data infrastructure that feeds both. This is a deep infrastructure role with direct exposure to latency, cost, and reliability tradeoffs at scale, not a roadmap-and-backlog role. You’ll set strategy for areas other teams build on top of, working closely with engineering leadership rather than through them RESPONSIBILITIES Own the product strategy for runtime (how conversations get served in production), inference (how our models are hosted and served, including self-hosted and third-party paths), and the data platform (how conversation and model data moves, is stored, and is queried across the business) Set direction on build-vs-buy and self-host-vs-managed tradeoffs for model serving, including evaluating cost, latency, and scaling implications of infrastructure decisions before they’re made, not after Build and own the evaluation framework for…
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