aevexaerospace · Baltimore, Maryland, United States
Work Arrangement This is an onsite position in Baltimore, MD with CONUS and OCONUS travel. Job Overview The Mission Support Center (MSC) Product Manager owns the development, delivery, and improvement of the company’s centralized operational support capability. Treating the MSC as a product, this role defines its users, services, roadmap, and performance measures to support deployed teams, customers, and program leadership across company operations. The manager integrates watchbill personnel, training, tooling, and procedures into a dependable support service. Responsibilities include establishing coverage, qualifying watchstanders, coordinating technical reachback, and ensuring timely issue resolution or escalation. The manager works with Operations, Integrated Product Support, Engineering, IT, and program leaders to translate mission requirements and field feedback into improvements. The role establishes service expectations and balances operational demands with capability development. Success is measured through responsiveness, resolution effectiveness, watchstander readiness, user satisfaction, and contribution to mission availability. Essential Functions Product Strategy and Roadmap: Define the MSC service portfolio, operating model, roadmap, and prioritized improvement backlog across company programs. Watchbill Management: Manage assigned watchstanders and coordinate personnel from other departments; establish coverage, qualifications, shift assignments, handoffs, and backup arrangements. Training and Qualification: Develop onboarding, qualification standards, recurring training, exercises, and proficiency assessments with technical SMEs. Tooling and Information: Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools; coordinate implementation with IT and Engineering. Procedures and Escalation: Maintain procedures for receiving requests, troubleshooting, documenting actions, transferring watches, es…
Sign in to see the original posting
Browse more developer jobs on RoleBurst