Nearshore Business Solutions · Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, South Georgia and the South Sandwich Isl
Skills: Python, AWS
Job Title: Senior AI/Backend Engineer -------------------------------------
Location: Remote – Latin America Preferred (Must overlap with U.S. time zones)
Type of Contract: Full-Time | Remote ------------------------------------
Salary Range: Market Rates --------------------------
Language Requirements: Professional English proficiency
We are seeking a skilled Senior AI/Backend Engineer with deep expertise in Python, AI orchestration, and cloud-native backend systems to join our growing team. You will play a key role in developing a scalable, production-ready AI Voice Dispatch Assistant operating entirely within a secure AWS environment. Your work will directly impact the reliability, intelligence, and scalability of a multi-agent voice AI platform.
Key Responsibilities --------------------
Design, implement, and maintain a multi-agent AI system using Strands Agents SDK (BidiAgent) deployed on AWS ECS/Fargate, ensuring per-session isolation, auto-scaling, and lifecycle management of Nova 2 Sonic BidirectionalStream. Develop and maintain high-performance backend services and APIs using FastAPI, including centralized API client libraries for Member Services, Dispatch, Coverage, and Eligibility workflows. Build robust backend features such as Pydantic-based data models, field-level PII masking, audit logging, and endpoint-level caching strategies. Implement LLM orchestration and Retrieval-Augmented Generation (RAG) pipelines, including triage super-agent routing using Nova Micro and specialized sub-agent delegation. Integrate AWS Bedrock Knowledge Bases, OpenSearch Serverless, and Titan embeddings to ground AI responses using technical documentation and domain-specific knowledge. Configure security, compliance, and content protection controls, including Bedrock Guardrails, AWS Cognito authentication, FastAPI JWT middleware, and Lambda-based authorization mechanisms. Develop and manage serverless infrastructure components including API Gateway, AWS Lambda handlers, DynamoDB s…
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