hinge-health · San Francisco-HQ
ABOUT THE ROLE Hinge Health is seeking a highly skilled Supply Chain Program Manager to join the company's Logistics team. As the Supply Chain Program Manager, Inbound, you will own the end-to-end inbound process for international products, partnering with vendors, our customs broker, logistics, and cross-functional hardware teams to keep inbound operations running smoothly. This role is ideal for an experienced supply chain or operations program manager who enjoys solving practical problems, improving established processes, and seeing the direct impact of their work. You will manage vendor-facing programs, customs and duty workflows, commercial documentation, and invoice validation while helping Hinge Health deliver products to members on time. WHAT YOU’LL ACCOMPLISH IN YOUR FIRST 3 MONTHS - Take ownership of the existing inbound process and establish clear operating rhythms, responsibilities, and escalation paths. - Build strong working relationships with international vendors, the customs broker, logistics partners, and Hardware Operations stakeholders. - Review inbound product flows, customs and duty requirements, HS-code usage, commercial documentation, and invoice-validation practices. - Identify the highest-impact process gaps and risks affecting product timing, cost, documentation quality, or vendor execution. - Establish regular reporting on inbound status, exceptions, documentation issues, and actions required to keep products moving. IN YOUR FIRST 6 MONTHS - Manage the end-to-end inbound process for international products, from vendor coordination through customs clearance, receipt, and invoice validation. - Coordinate with vendors and the customs broker to resolve documentation, classification, duty, and clearance issues. - Ensure required commercial documents include accurate and relevant information, including appropriate HS codes and supporting details. - Validate invoices against agreed pricing, shipment information, and supporting documentation, esc…
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