hinge-health · San Francisco-HQ
Skills: Python, AWS, Docker, CI/CD
ABOUT THE ROLE As a Senior Site Reliability Engineer (SRE) at Hinge Health, you will play a pivotal role in ensuring the reliability, scalability, and performance of our digital health platform. You’ll work closely with engineering, product, and operations teams to design, build, and maintain robust infrastructure and automation solutions that support our mission to deliver outstanding member experiences and improved health outcomes. This is a high-impact, cross-functional role where your expertise will directly influence the stability and growth of our core services, enabling Hinge Health to scale efficiently and securely. You’ll be part of a collaborative, innovative team that values operational excellence, continuous improvement, and a culture of learning. Your work will be essential in driving the evolution of our platform, supporting rapid product development, and ensuring our systems meet the highest standards of reliability and security. WHAT YOU’LL ACCOMPLISH - Own and lead projects in your domain: turn ambiguous goals into sequenced plans, and set new projects up for success in production, including SLOs, observability, safe rollout and on-call readiness. - Design and maintain scalable, secure cloud infrastructure. Drive adoption of Infrastructure as Code (IaC) and config management practices, and establish reusable patterns and standards for your domain. - Build self-service tooling and standardized workflows for deployment, monitoring and infrastructure management. - Lead incident response and participate in the on-call rotation. Drive post-incident reviews and RCAs that reduce MTTD/MTTR and prevent repeat incidents. - Define SLOs for the systems you own, track key reliability metrics, and use them to prioritize stability work, capacity planning and disaster recovery. - Partner with engineering, product and security teams on CI/CD, observability and safe launches. Author design docs and influence architectural decisions with a focus on operational excelle…
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