Ideagen · TS, India
Skills: Python, SQL, AWS, CI/CD
About Us:
Location- Hyderabad
Level - Lead Software Engineer - Ops
Department - Product R&D
Working Pattern - Work from Office
Benefits - Benefits at Ideagen
Salary - To be discussed at next stage
As a Lead Software Engineer - Ops, you will play a critical role in establishing and leading our new Application Support capability. Acting as the technical bridge between Customer Support and Engineering, you will drive technical excellence, resolve complex production issues, and help build the standards, practices, and culture that will define this growing function.
This is a hands-on leadership role where you'll balance technical delivery, operational excellence, coaching, and AI-assisted engineering practices while working closely with Engineering, Product, and Support teams.
Responsibilities:
Lead the technical direction and delivery of the Application Support function. Build and establish scalable engineering practices, standards, and response processes for this new team. Act as the senior technical escalation point for complex production issues and critical incidents. Stay hands-on by troubleshooting, coding, reviewing code, and delivering safe, effective fixes. Partner closely with Customer Support to define and improve support-to-engineering handover processes. Coach and mentor Senior Software Engineers on technical decision-making, code quality, and AI-assisted engineering practices. Own squad delivery commitments, proactively identifying risks and ensuring reliable execution. Lead or contribute to technical design reviews and architectural discussions. Drive operational excellence through incident management, root cause analysis, automation, and continuous improvement initiatives. Leverage AI tools for incident analysis, code remediation, knowledge management, and engineering productivity while ensuring appropriate governance and human oversight. Represent your team's technical constraints, priorities, and capacity in planning discu …truncated… edge of cloud platforms suc…
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